Shipping Information: Vicrez.com

Shipping Information

Free Shipping On Everything!


Free Standard Shipping

Vicrez.com is very proud to offer Free Standard Shipping on everything and Same Day Shipping (on most parts) if you order by 3PM PST on a business day. We ship via UPS Ground and/or USPS to all locations in the Continental 48 States absolutely FREE. That’s right! No handling fees, weight limits, or oversize charges. No hidden issues you will find out about on the check out page or at the end of your phone order.

Backordered Items

From time to time parts that you order may be out of stock. You will be notified by email if parts on your order are out of stock. Our standard policy is to ship the items that are in stock and then ship the remainder as they become available. There are rare cases when we will hold the entire order until it is complete. Vicrez will ship all backordered items by USPS First Class or Priority mail at no additional cost to you.

Estimated Delivery Transit Times


Estimated delivery times for orders sent via Free Standard Shipping:

  • West Coast, 1-3 business days
  • Southwest, 2-3 business days
  • Midwest, 3-4 business days
  • East Coast, 4-5 business days

Most of our products are shipped via UPS, which does not deliver to P.O. boxes, so we strongly recommend that you provide a physical delivery address to avoid delivery issues or additional charges.

Shipping to an APO / FPO, Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, or Canada is available at an additional costs. Please give us a call to get an estimated shipping cost.

  • All orders shipping to Puerto Rico ship via UPS.
  • All orders shipping to Guam and the US Virgin Islands ship via UPS.

Oversized & Freight Handling Fee:

Truck Freight shipping applies to all items too large to ship via UPS Ground. In order to serve you better, we will ship truck orders to either a business or a residential address. Truck Freight items such as hoods, some bumpers (not Vicrez body kit parts), and body kits, etc. All items shipped Truck Freight are sent FREE of charge.

All truck freight orders need to be checked by the receiver before being signed for. Once the paperwork is signed and given to the driver, the receiver is responsible for all damages to product and Vicrez.com will not be held liable.

Estimated delivery times for orders sent via Truck Freight:

  • 5-7 business days - within the 48 contiguous USA states

Same Day Shipping

In an effort to better serve our customers, Vicrez.com offers same day shipping on most web orders - 99% of orders ship out the same day or next business day. This service is available to all of our customers at no extra charge. Simply place your web order as usual and wait for your package. Some conditions will apply.

Orders placed on Saturday and Sunday will be shipped the following Monday in most cases.

Same day Shipping applies to the following:
  • Online orders placed between Monday and Friday by 3:00PM PST
  • Items in stock
  • Non-truck freight items

Canada Shipping

Vicrez.com.com ships to Cananda via UPS Ground with a estimated time of 5-7 business days.

  • Extra fast delivery
  • No at door delivery charges
  • Canada Orders ship via USPS Standard
  • Packages trackable via USPS's website

Note: Unfortunately not all products Vicrez.com sells can be shipped to Canada. The following are a few examples of items that can not be shipped to Canada: Products that ship directly from the manufacturer, products that require freight shipping, gift certificates or unmounted tires. Additionally, Vicrez.com is not able to ship to Canadian addresses with Postal codes beginning with X, Y, or Z.

International Shipping


Vicrez.com ships merchandise worldwide using FedEx, UPS, DHL, & USPS. Vicrez.com ships to more than 50 countries across the globe. Simply add the items to your cart and enter your address to see real time shipping costs.

If the country where you live does not have a shipping cost, please contact us. We will do our best to get you shipping quote your location. The shipping prices are unique for each customer. Please fill this form in order to receive an accurate shipping cost.

  • Packages trackable via UPS's website

Note: You can also choose your freight forwarder, send us all the info related, and we will ship your order to them FREE.

Shipping Methods

Our free Standard Shipping option is either UPS or USPS, depending on the weight and size of the item. Because UPS does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment. If USPS does not deliver to your physical address then we recommend that you provide your PO Box on the Address Line 2 underneath your physical address.

Standard Shipping All Standard Shipping orders will ship via USPS or UPS, whichever is most cost-effective. In general, orders weighing less than 1 lb. will go Priority Mail and heavier boxes will ship UPS Ground. Orders placed M-F before 4:00 PM Pacific Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

All packages destined for APO/FPO addresses will ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered. Please contact us if your order takes longer than that to arrive. Packages shipping to Guam and US Virgin Islands ship USPS. USPS shipments have a 70lb weight limit per package. If you are unsure of the weight of an item, please contact us.

Guaranteed 3 Day Orders will be shipped via UPS 3 Day Select OR UPS Ground, depending on your location. Delivery is guaranteed within 3 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Pacific Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

Guaranteed 2 Day Orders will be shipped via UPS 2nd Day Air OR UPS Ground, depending on your location. Delivery is guaranteed within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Pacific Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

Guaranteed 1 Day Orders will be shipped via UPS Next Day Air (Saver will be used where available) OR UPS Ground, depending on your location. Delivery is guaranteed within 1 business day after the ship date.(Saturdays and Sundays are not counted as business/working days). Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Pacific Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification).

Next Day Air (Saturday) Orders will be shipped via UPS Next Day Air (Saturday) if available to your location. Delivery is guaranteed on Saturday however the delivery time will depend on what is available for your location. Choosing this shipping method is the only time that Saturday delivery is available. Orders placed Thursday 5:00pm Pacific Time through Friday 2:00pm Pacific Time will ship out the same day to be delivered on Saturday (except in cases where an item may be out of stock or order is pending verification).

*** Time definite shipments (Guaranteed 3 Day, 2 Day and 1 Day) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a refund issued to reflect the service that was received. Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.

Not all expedited shipping methods are available to all locations

Use the Ground Time-in-Transit map listed to determine how long it will take to receive your order once it has been shipped. You may also view this map at www.ups.com/maps. For time in transit from our location to yours enter zip code 92801.

Shipment Tracking

Vicrez.com sends an email with the tracking number for every order that is placed with a valid email address.  If you have not provided an email address, you can contact us for tracking information.  Tracking information is also available by logging into your account (if with the same email address used to place your order) and clicking the “Order History” link.  (For more information on your account click here.)

Tracking numbers beginning with 1Z have been sent via UPS, and can be tracked via www.ups.com.

Tracking numbers beginning with a 9 have been sent via US Mail, and can be tracked via www.usps.com. Package movement will be updated by USPS at the end of each business day; given there is information to update.

Freight shipments can be tracked from the Freight company's website. The Tracking id and url link will be provided under your Account > Orders - for easy access. Please note that freight shipments being delivered to Residential locations may be delayed if Freight company is unable to contact you by phone to setup a delivery date and time.

Damaged Shipments

We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.

If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will have a new product sent to you, and initiate a UPS claim for the item.

Please hold on to the original packaging and packing material because UPS, in most cases, will need to inspect the items. A UPS representative will contact you to set up a convenient time to inspect and pick up the package for return. If UPS does not come to inspect the package, or does not take it with them when they do come - please call us, and we will send you a UPS Return tag to send the damaged product back to us.

If you have not received your order even after the tracking shows it was delivered, contact us within 15 business days to start a UPS tracer.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada that have been damaged in shipping, please contact us.

Undeliverable Or Refused Shipments

Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 10% restocking fee at our discretion.

Please review our Freight Disclaimer for special instructions regarding freight shipments.

International Shipments – The return shipping costs of any refused or undeliverable shipment(s) outside of the US may be deducted from any refund at Vicrez.com.com’s sole discretion.

Missing Shipments

Occasionally packages are lost or misrouted during transit. Before contacting us, please note the following estimated delivery times for orders sent via Free Standard Shipping:

  • East Coast, 1-3 business days
  • Midwest, 2-4 business days
  • Southwest, 3-5 business days
  • West Coast, 4-6 business days

Please note that the weekend and holidays do not count as shipping days (with the exception of Saturday for USPS packages and Next Day Air Saturday delivery when chosen and paid for by you).

If your package shipped and hasn’t been received within the above guidelines then please contact us so that we may investigate.

For missing UPS shipped packages:

  • A UPS trace investigation takes up to 8 business days to be completed. If UPS is unable to locate the package after 8 business days then a replacement item may be shipped.

For missing USPS packages:

  • We allow USPS an extra 7 business days after the expected date of delivery to locate the package before we are able to ship a replacement item.

For missing UPS Freight packages:

  • UPS Freight missing package investigations do not have a set amount of time that they take to be completed and are on a case by case basis.

For missing packages that have been shipped to an APO/FPO:

  • Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If you still have not received your package after 60 days then please contact us to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

For missing packages that have been shipped internationally via UPS, please contact UPS International.

 

Freight Handling Disclaimer

Any additional fees charged by UPS Freight for additional services either incurred through delivery issues or as requested by the receiver (other than normal shipping / handling costs) are the responsibility of the customer.  These include but may not be limited to:

  • Inside delivery or pickup
  • Limited access delivery or pickup (including churches, schools, construction sites, and military bases)
  • Lift-gate service, storage fees, or corrected bill of lading.

Important Freight Handling Information: When you order a product that requires Freight Handling, you’ll need to be aware of a few things you need to do to avoid incurring hassle or additional fees:

  • Be present in order to sign for the package
  • Open the package and inspect the contents with the driver present
  • Log any and all damage on the receiver’s and driver’s paperwork
  • Make sure the driver signs the delivery receipt with the description of any damage
  • Take 2-3 good quality pictures of the damage to the item
  • Do not refuse the shipment if there is any damage – it will start to accrue holding fees, and is harder for UPS to locate while working on a damage claim
  • Contact us to let us know about the damage so we can initiate a damage claim for you

Receiving your shipment: Please be aware that it is your duty (or the duty of a receiver signing on your behalf) to accept delivery of freight items. The receiver must be present to receive the shipment at the time of delivery. Failure of the receiver to be present may result in a delayed delivery and possible holding of the goods by UPS Freight or other freight carrier.

  • If UPS Freight is unable to make delivery, storage charges for each day held will accrue.  If held, these charges are the responsibility of the customer.
  • In the event that neither UPS Freight nor Vicrez.com are able to contact the customer to schedule a delivery, the goods will be returned to Vicrez.com and the original and return shipping cost, as well as any storage fees, will be charged to the customer.  A restock fee may be charged at Vicrez.com’s discretion to cover any additional costs such as replacement packaging.

Inspecting your shipment: It is the receiver’s responsibility to inspect the shipment for damages before the UPS Freight driver leaves the delivery location.  Open the package to check the contents, and ask the driver to inspect the contents with you or the party receiving the shipment.  If the shipment has been damaged, both the receiver and the UPS Freight driver must write a precise description of the damage on both the receiver’s copy and UPS Freight’s copy of the delivery receipt.  Failure to inspect for damages at the time of delivery could result in any damage claim made thereafter being voided by UPS Freight, despite Vicrez.com’s best efforts on your behalf.

For concealed loss or damage: If after your initial inspection before the UPS Freight driver has departed your delivery location you should discover loss or damage on further inspection, contact us immediately to start a claim with UPS Freight.  It is important that you do a thorough inspection as soon as possible after the delivery has been made and contact us immediately if there is any concealed loss or damage.  Make every effort to leave the containers and packing materials as they were when you first discovered the loss or damage.  Please note that any damage claim made after delivery could result in the claim being voided by UPS Freight.

Shipment refusal: do not refuse the delivery unless you have identified that any damage to the product shipped has made it totally worthless.  In case of partial damage or loss, you should accept the entire shipment and determine whether it can be repaired or retained with an allowance.  The customer is responsible for any holding or shipping charges on a refused shipment that UPS Freight deems repairable.

Freight Returns and shipment refusals without damage: Please note that freight items are not returnable once shipped unless as a last resort if a shipment is in danger of becoming abandoned.  In the case of a refused freight shipment without damage, the customer will be responsible for the original shipping, shipping of the freight item back to us, and any storage fees if applicable.  In addition, the customer may be charged a restocking fee at Vicrez.com’s discretion, based on the individual situation and condition of the returning product and packaging.

International Shipping FAQ

What Countries can my order be delivered to?  Vicrez.com ships merchandise worldwide using FedEx, UPS, DHL, & USPS. Vicrez.com ships to more than 50 countries across the globe. Simply add the items to your cart and enter your address to see real time shipping costs.

If the country where you live does not have a shipping cost, please contact us. We will do our best to get you shipping quote your location. The shipping prices are unique for each customer. Please fill this form in order to receive an accurate shipping cost.

Are there any items that cannot ship to my country because they are restricted?  Some items are not eligible for export and cannot be shipped cart.  Out of stock, pre-order or any other items which cannot be fulfilled immediately will be removed from your order once placed and an appropriate refund issued.  In addition some oversized items may not be available for international shipment. 

Can I make changes to my Order after it is placed?  At this time, you may not make any changes or modifications to your order once it has been placed. Additionally, you may not cancel your order once it has been shipped.

How much will shipping Cost?  Shipping costs vary depending on the destination, items you've selected and all applicable duties and taxes.

Are there any Additional Costs upon delivery of my Order?  Yes, there might be some applicable duties and taxes.

When is my Credit Card Billed?  Authorization occurs when your order is placed, payment collection occurs when your order is shipped.

How long will it take for me to receive my order? Your estimated delivery time will be provided when you receive the tracking id and varies by country. The average estimated time is between 3-5 businesss days

How do I track my Order?  Tracking your order is easy! Orders placed on Vicrez.com.com for International Shipping will be delivered by UPS. You will be able to track the status of your order through UPS tracking URL provided in your email confirmation. If you have any questions or concerns about tracking your order please contact us.

What is your Return Policy on International Orders?  All sales are final for international orders.

Are there any rules or restrictions I should be aware of?  Yes, there are a few rules and restrictions for orders shipped internationally.

  • International orders are not eligible for Free or discounted shipping
  • Gift certificates are not accepted for payment
  • At this time, coupons are limited for use on orders shipping to destinations within the US only
  • Once your order is placed, you may not change, modify or cancel it


How do I contact Customer Service?  All customer service inquiries relating to orders placed outside of the USA, including order status and billing questions, should be directed to our customer service team at info@vicrez.com.

Questions about the products themselves should be directed to our Sales team at sales@vicrez.com.com or via telephone (562) 565-3803, but please be aware we can only respond to emails and phone calls in English and Spanish (Se Habla Español).

© 2015-2018, Vicrez.com, LLC. or its affiliates