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Returns

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Returns must be initiated within 30 days from the purchase date. For more details, please read our full return policy.

How to Return a Product

To return a product, log in to your account and access your Order History. Select the order with the item(s) you wish to return and click the "Return or replace item" button. Alternatively, call us at 1-562-565-3803. Returns must be initiated within 30 days from the purchase date. For items marked as Open Box, returns must be initiated within 30 days, and refunds will be processed as store credit only. A Return Merchandise Authorization (RMA) number is required to process your return. Products must be returned in new, resalable condition. Some items cannot be returned — see the list of non-returnable products by clicking here.

Orders fully or partially paid with Affirm financing are eligible for return if an RMA number is issued within 90 days of the order date, regardless of when the order was shipped or received.

If you received a different or defective product, contact us within 30 days from the purchase date. We will replace the product and process your return at no charge. For other returns, you are responsible for return shipping charges. Please check all merchandise for damage or defects when you receive your order, and before the item is used or installed.

If a replacement product is sent, we will provide a return label for the incorrect/defective product. For other returns, use a shipping method with signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.

Please be aware that replacement orders will be canceled if there is no progress on the return label within 10 business days of its creation.

Return merchandise packages should be shipped to our returns address below after contacting our returns department per the instructions provided above:

Vicrez.com
Vicrez Returns
201 North St
Muskogee, OK 74403

If your return has not been processed within 3 weeks, please contact us to check the status of your return.

Returns Policy

For orders shipping to the United States, PR, GU, VI, APO/FPO, or Canada, returns will only be accepted within 30 days from the purchase date, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. To see the returns policy for items marked as Open Box, please refer to the relevant section below. Vicrez.com reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued in the form of store credit applied to your Vicrez.com account. Store credit is not redeemable for cash.

Orders fully or partially paid for with Affirm financing are only eligible for return if an RMA number is issued within 90 days of the order being placed, regardless of when the order was shipped by Vicrez or received by the customer.

Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.

When shipping an item back to us, we recommend using UPS, FedEx, or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of a Vicrez.com employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.

We will not accept a return of an item that is damaged or defective if it has been used/installed. Please inspect all orders as soon as you receive them and contact us within 72 hours if there are any issues.

If the product is damaged during shipment, Vicrez.com will replace the product at no charge.

If a replacement product was sent, we will provide a return label to return the product back to us. If the original item is not returned within 30 days, the customer will be responsible for the cost of the replacement item that was sent.

If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for the replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense. Certain items cannot be returned. For a list of those products, please see "Non-Returnable Products" below.

Installation costs will not be covered by Vicrez.com for any returned product.

Vicrez.com reserves the right to change or amend the return policy and procedures at any time without notification.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – All sales are final for international orders and no returns are allowed.

In the case of a Customer Choice Return (when the decision to make the return is solely the choice of the customer), all shipping fees and handling fees will not be refunded.

Open Box Item Returns

Open Box returns must be initiated within 30 days of purchase. Open Box refunds will be processed as store credit only.

Defective Products

For orders shipping to the United States, PR, GU, VI, APO/FPO, or Canada, if you receive a defective product, please contact us within our 30-day return policy period, and we will process your return free of shipping charges. Contact us HERE to process your return.

Vicrez.com is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.

Damaged Shipments

We take great care in packing each order to prevent damage during transit. If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt, and we will initiate a claim with the carrier. Once the claim has been processed, we will arrange to return the product and send out a replacement.

We may request pictures to assist with the claim process. Please provide a reliable contact number when setting up your damage claim, as the carrier may reach out to you.

Unauthorized Returns

If you return a product without first contacting our Returns Department for a Return Merchandise Authorization (RMA) number, it may take up to 3 weeks to process and we may charge you a 10% restocking fee at our discretion.

If your unauthorized return has not been processed within 3 weeks, please contact us at HERE.

Undeliverable or Refused Shipments

Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from the carrier’s facility, or if the recipient refuses delivery. All packages returned to us for these reasons can take up to 3 weeks to process. We may charge you a 10% restocking fee at our discretion.

Please review our Freight Disclaimer for special instructions regarding freight shipments.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – The return shipping costs of any refused or undeliverable shipment(s) outside of the United States or Canada may be deducted from any refund at Vicrez.com's sole discretion.

Non-Returnable Products

Returns will not be accepted for any of the following items:

  • Custom forged wheels
  • Custom steering wheels
  • Custom vinyl prints
  • Any other customized products
  • Non-defective used or installed items
  • Wheels that have had tires mounted on them. This includes wheels that Vicrez has mounted tires on. Both the wheels and tires are non-returnable.
  • Vicrez+ memberships
  • Painted parts, including items the customer has painted and pre-painted parts purchased through Vicrez.

Order Changes and Cancellations

For orders shipping to the United States, PR, GU, VI, APO/FPO, or Canada, we strongly suggest you call us at 1-562-565-3803 as soon as possible after placing your order if you need to change or cancel it, as we ship orders out quickly! If you email us, we may not receive it in time to stop the order from shipping out. Please double-check that your order details are correct before submitting your order at the “Order Review” step of checkout.

An order that has already shipped cannot be canceled. Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.

If you need to change the address on an order that has already been shipped via UPS, please call us. There will be a fee of $15 per package to reroute the order while in transit. Orders shipped via USPS cannot be changed while in transit.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – At this time, you may not make any changes or modifications to your order once it has been placed. Additionally, you may not cancel your order once it is placed.

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